Caitlin Saenz is the Chief Operating Officer, responsible for directing administrative and operational functions across CoverHound and CyberPolicy. With 17 years of experience in the insurance industry, Caitlin is a dynamic and experienced leader with a passion for data-driven results. She brings a proven track record of leading and motivating dynamic teams across departmental lines by leveraging her extensive background in customer experience and retention.
Felix Monarrez is a seasoned insurance professional with over 19 years of industry expertise, backed by more than 22 years of experience working in call centers, including roles in personal banking. Since joining Coverhound in 2017 as a Licensed Producer, he has advanced to VP of Sales and Distribution, where he drives growth and oversees the new business department, ensuring innovative client solutions and a strong market presence.
Josselin Leiva is the Vice President of Customer Service at CoverHound. She is a dynamic leader with over 14 years of experience driving customer service excellence. In her role, she oversees the customer service department, focusing on creating a customer-centric culture, implementing strategies to align with business goals, fostering team development, and ensuring the delivery of exceptional service experiences.
Nestor Navarro, Vice President of Operations at CoverHound, brings over a decade of operational and call center experience. He is highly analytical and data-driven, using his expertise to enhance efficiencies, optimize costs, and improve communication throughout the agency.
