The Types of Information Collected By CoverHound
The CoverHound website will pose questions to visitors as part of CoverHound's effort to publish real insurance rates for you. We collect sensitive information such as social security number, driver license number and credit card number. We may this information to verify your driving record or when you choose to buy insurance, etc. These questions will also include items typically asked by automobile insurance providers such as zip code, date of birth, education level, years of driving experience, number of cars owned and/or driven, number of accidents, number of moving violations and so forth. Further, in instances where the website visitor completes a "contact me" form, we will ask for that website visitor's name and telephone number.
When you sign up to get a quote from CoverHound, we ask for your email address. This information lets us send your rates after you leave the site, so you can have them handy. Additionally, your email address enables us to retrieve your quotes -- thereby skipping the process of filling out the application form again -- should you return to the CoverHound site.
You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.
We may provide your personal information to companies that provide services to help us with our business activities such as email service and chat/live feature. These companies are authorized to use your personal information only as necessary to provide these services to us.
Cookies and Other Tracking Technologies
CoverHound uses "Cookies," small text files saved on your computer, to optimize your experience using our website. Cookies store information such as your Internet Protocol (IP) address, operating system, and session ID. In addition, information you submit in our forms may also be stored. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our site. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your information, so you don’t have to enter it more than once. By changing your browser settings, you can reject cookies, or have your computer warn you each time a website attempts to deploy a cookie but your ability to use some areas of website will be limited.Analytics / Log Files
CoverHound will also gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. CoverHound uses this information, which does not identify individual users, to analyze trends, to administer the CoverHound website and to gather demographic information about its user base as a whole. CoverHound does not link this automatically collected data to Personal Information.Web Beacons / Gifs
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.3rd Party Tracking
User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update or delete/remove it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for a minimum of one year or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CoverHound was created to provide consumers with an excellent experience when shopping for insurance. With this in mind, we don’t send spam and your feedback is welcomed at any time.
When you purchase a policy via CoverHound, you agree to receive CoverHound’s service communications regarding your policy and your primary usage of our products and service, such as billing notices, confirmations of changes, and changes to our products and service. You may not unsubscribe from these service communications.
From time to time, CoverHound may send you emails about our promotions or third-party promotions. In addition, prior to purchasing a policy or after canceling your policy, CoverHound may send you emails to remind you to complete the application process, confirm your quote, invite you come back to get a new quote and purchase a policy. We believe they are helpful, but you can opt out of these emails at any time. Each of these emails we send has an unsubscribe link. If you click on the link, you won’t hear from us again (unless you change your mind)!
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Compliance with Children's Online Privacy Protection Act
The CoverHound website is not designed to attract anyone not of legal driving age in the United States. Persons under the age of 16 should not use the CoverHound website, and upon reading this should leave the CoverHound site immediately. Accordingly, under no circumstance does CoverHound seek to collect Personal Information from people under the age of 16.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our billing forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
Compliance with Legal Requirements; Law Enforcement
Any information collected by CoverHound may be shared if it is necessary to investigate, prevent or prosecute illegal activities, suspected fraud, violations to the Terms and Conditions, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request or as otherwise required by law or a valid government request (including, but not limited to, search warrants, subpoenas or court orders). CoverHound may also share information if it is acquired by or merged with another company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us a written request at:
143 2nd St., Second Floor
San Francisco, CA 94105
Last updated August 30, 2013